Just heard an interview from Jeff Bezos of Amazon speak on HBR podcast.
A product manager recommended that negative removes be removed from Amazon during the early days.
Jeff asked why? And the product manager replied that “We make money when we sell. negative review does not sell products.”
Jeff corrected him with his natural leadership and said that “We make money by helping our customers make purchase decisions, not purchase always.”
This is an incredible thinking that truly made Amazon.com a great marketplace…